Join a team with a burning passion for customer care
To our team, working at Hearth House is more than just a job; it’s a chance to be a part of something actually pretty cool.
We have the chance to create lifestyles of comfort that make people happier every day. We seek out every opportunity to learn from the best in the industry, constantly expand our knowledge, and work with cutting-edge technologies.
Here, you’ll find a strong sense of accomplishment in knowing that you’re not just providing a service; you’re making a difference in every customers’ life.
If a career with us ignites a little spark in your heart, reach out for a chat with Miles in Bunbury or Matt in Busselton.
Our Values
01
In the way we interact with customers and each other.
02
No gatekeeping. We listen well and provide useful knowledge freely.
03
We make connect people with solutions that enhance their life.
Our Team
Meet some of the lovely people you’ll be working with at Hearth House South West. If you’d like to join the team, let’s talk about a career here.
Say ‘hi’ to Miles, Hearth House’s resident home comfort guru. His passion for creating warm and inviting spaces is infectious, making him a trusted advisor and even earning him the moniker “Mr. Have a Chat” from his daughters. With years of experience under his belt, Miles’ knowledge of wood fires, evaporative cooling, and other comfort solutions is unrivalled. He thrives on helping customers find the perfect fit for their needs, ensuring their homes become havens of relaxation.
When not dispensing sage advice, you might find Miles tackling laps in Koombana Bay or supporting his caffeine addiction at Benesse. He’s also a dedicated family man and an avid drummer.
So, if you’re seeking professional advice, a friendly chat, or simply a dose of home comfort inspiration, come down and meet Miles.
Meet Garry, our delightful import from New Zealand, who’s swiftly become as quintessentially Aussie as Crowded House and Russell Crowe. Always ready with a joke and a contagious laugh, Garry’s lighthearted nature has rightfully earned him the title of Hearth House’s nicest guy.
He’s the embodiment of a team player, always on hand to lend support or crack a smile. As humble as he is Kiwi, Garry’s down-to-earth demeanour and friendly spirit make him a perfect match for the Hearth House family. His blend of humour, humility, and commitment makes him an invaluable asset to our team.
Ellen, the esteemed matriarch of Hearth House and a dedicated humanitarian has anchored the company for a commendable six years. Outside the office, she’s the champion of the underdog (and undercat), dedicating her time to SAFE Bunbury to secure loving foster homes for abandoned pets. Back at work, even though her kids are grown, she hasn’t hung up her disciplinarian hat just yet. The sales team knows all too well that Ellen’s maternal instincts include keeping them in check – with a mix of warmth and authority that only she can pull off.
Shane, a jack-of-all-trades, brings an impressive portfolio of management, sales, and human resources expertise to Hearth House. His years in regional towns have not only sharpened his communication skills but also turned him into a master of customer engagement. Watching Shane interact with customers is like witnessing a masterclass in genuine connection.
His zeal for customer service is perhaps only eclipsed by his love for sports. Shane’s cricket insights are so spot-on, that they’d give the legendary Richie Benaud a run for his money. And as a proud father of two, he’s just the perfect fit for the Hearth House family, embodying the spirit of teamwork both at home and at work.
Join the South West Heath House team.
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Heartwarming reviews
Miles and his team were very helpful in assisting us with our air-conditioning upgrade. We discussed various options and Miles was very professional in providing detailed quotes in a timely fashion. A very quick turnaround time from ordering to installation. Thank you Hearth House.
Our air conditioner broke down at our work premises just prior to Christmas and Miles was so quick to respond and come out and give options for a new solution – extremely good service . I would recommend Miles and Hearth House.
I have had Hearth House carry out work on my air conditioning on multiple occasions. Their customer service and advice at the outset is second to none, very informative with attention to detail, and the physical work is carried out professionally and with clear communication. Highly recommend.
Was impressed with the help given and the service provided. Miles was efficient, patient and courteous as well as very accommodating. We would recommend Hearth House to anyone looking to install air conditioning.
Our 20-year-old Evap AC unit expired in December 2022. I went back to Miles at Hearth House to replace because he always gives exemplary service and had our unit replaced before the summer warmed up. The new unit has all the features we need and is easy to control remotely which was important to us. Uses less power than the old unit which is a bonus.
Have a burning question?
Wondering if you’ll need a hearth, or how to get the best energy efficiency out of your burner? We’re always happy to help!
And just so you know, all our fireplaces comply with the Environmental Protection (Solid Fuel Heater) Regulations 2018 under the BurnWise program, and Australian Standards AS/NZS 4012: 2014 and AS/NZS 4013: 2014.